Shipping policy

Last updated: August 10, 2026

This policy explains how we process and ship orders placed through pontis.co. For returns, exchanges, and refunds, see our Refund Policy.

Order processing

In-stock items from the Foundation Collection typically ship within 2–5 business days of your order. You will receive a confirmation email with tracking once your order ships. Processing times may be longer during launches, restocks, and holidays.

Custom & private label orders

Custom and private label programs are made to order on a per-project timeline agreed in advance. Production and delivery windows for these orders are set out in your project agreement rather than this page.

Shipping methods & rates

Shipping options and rates are calculated and shown at checkout based on your destination and the contents of your order. Delivery times depend on the carrier and destination and are estimates, not guarantees. Pontis is not responsible for carrier delays once an order has shipped.

International shipping

Where international shipping is available, any customs duties, taxes, or import fees are the responsibility of the recipient and are not included in the price of the goods or shipping charged at checkout.

Lost or damaged shipments

If your order arrives damaged, or does not arrive, contact us at privatelabel@pontis.co within 7 days of the delivery date (or expected delivery date) with your order number and, for damage, photos of the item and packaging, and we will make it right.

Questions

Reach us any time at privatelabel@pontis.co.