Privacy policy

Last updated: August 10, 2026

This Privacy Policy describes how Pontis ("Pontis", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from pontis.co (the "Site") or otherwise communicate with us (collectively, the "Services"). Please read this policy carefully.

Personal information we collect

When you use the Services, we collect personal information about you from a variety of sources, as described below. The information we collect depends on how you interact with us. In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of our users.

Information you provide directly

  • Contact details — such as your name, address, phone number, and email address.
  • Order information — such as your billing and shipping address, and payment confirmation details.
  • Account information — such as your username, password, and account preferences.
  • Customer support information — such as the information you include in communications with us.

Information we collect automatically

  • Device and usage data — such as your IP address, browser type, device information, and how you interact with the Site, collected through cookies, pixels, and similar technologies.

Information from third parties

  • Vendors and service providers who collect information on our behalf, such as our e-commerce platform (Shopify), payment processors, and analytics and marketing providers (including Klaviyo for email and SMS).

How we use your personal information

  • Providing the Services — to process orders, arrange shipping, and provide customer support.
  • Marketing and advertising — to send you promotional communications by email or text message where you have opted in, and to show you relevant advertising.
  • Security and fraud prevention — to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
  • Communicating with you — to respond to your inquiries and provide information about the Services.

Cookies

We use cookies and similar technologies to power and improve the Site, remember your preferences, and understand how the Services perform. You can control cookies through your browser settings; blocking some cookies may affect your experience of the Site.

How we disclose personal information

We may disclose your personal information to third parties in the following circumstances:

  • With vendors and service providers who perform services on our behalf (such as hosting, payment processing, shipping, analytics, and email/SMS marketing).
  • With business and marketing partners to provide services and advertise to you.
  • To comply with legal obligations, respond to lawful requests, or protect our rights.
  • In connection with a business transaction such as a merger, financing, or sale of assets.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information: to access, correct, delete, or receive a copy of your personal information; to opt out of the sale of or sharing of your personal information for targeted advertising; and to withdraw consent where we rely on it. You can unsubscribe from marketing emails at any time using the link in those emails, and you can opt out of marketing text messages by replying STOP. To exercise any of these rights, contact us using the details below.

Retention

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site and revise the "Last updated" date above.

Contact us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at privatelabel@pontis.co, or by mail at 2357 Booth Road, Honolulu, HI 96813, United States.